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FAQ

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Frequently Asked Questions

Look into our FAQ section below for any queries regarding our services and its features.

Our services include divers range of cleaning solutions based on various places and purposes. Our services include, office cleaning, house cleaning, gym cleaning, restaurant cleaning, and services like end of lease cleaning, window cleaning and more. View All Services

In order to book a service you may contact us via phone or email or you may directly book a service by clicking the Get a quote option available on our website and send us a message. Contact

Yes, our cleaning products are 100% eco-friendly which is safe for the environment and also effective unlike other chemicals that are used for cleaning.

To cancel a service, you may contact us through email or phone at least 12 hours before the scheduled time.

The customer may or may not be present at the particular location while ensuring that their belongings are properly secured.

It depends on the service type that you would choose. Usually most of our services are scheduled and completed within 24 hours.

Yes, we’re equipped with all the necessary supplies needed for cleaning. We also use specific equipment based on the services chosen by customers.

Yes, all our cleaners a well-trained, vetted and insured with background checks and liability coverage.

Our general cleaning facilities include dusting, mopping, vacuuming and disinfecting surfaces, rooms and specific areas as per requirements.

We advise you to secure, personal belongings and valuables as well as decluttering the areas before the cleaners arrive.

Our services are currently available around New South Wales.

Our standard operating hours are Monday to Friday, from 8:00 AM to 5:00 PM, and Saturday, from 8:00 AM to 2:00 PM. We are closed on Sundays.

Yes, our services plans are customized according to the specific needs of the customers.

It depends on the size and type of your home, office, or building, as well as the cleaning requirements and service frequency.

We accept payments done by pay ID as well as online transfer.

Yes, do accept bookings that are during holidays. However, due to high demand, we recommend scheduling them as early as possible.

Yes, we ensure that your pets are not harmed in any way. However, we recommend informing us in advance so we can provide an efficient and pet-friendly cleaning.

Yes, If a service is cancelled within 24 hours of the scheduled time, a 15% cancellation fee will apply. If cancelled between first and the last 24 hours after booking, a $50 fee will apply. Cancellations made within the first 24 hours of booking are free of charge.